Sturgis Public Schools

Work Request Order

Based on Sturgis Public Schools original- available online : http://sturgis.k12.mi.us/technology/workorders.html

Before completing work request try these basic troubleshooting steps:

• PowerSchool and PowerGrade problems use Work Request located at: http://ditital.k12.mi.us/technology/powerschool_request/ps_request.htm
• Visit Online Technical Support: http://digital.k12.mi.us/technology/onlinehelp.html
• Ensure power plugs are well seated or battery is charged.
• Ensure all hardware components are turned on.
• Ensure keyboard is in the proper case (caps lock key not on)
• Write down the steps taken prior to the problem occurring
• Reboot, logon and try to recreate the error.
• If printer problem, check for printer jams, cables attached-if not wireless, turn printer off for 30 seconds and turn back on.
• Can problem possibly be resolved by Go-To person in your building? http://digital.k12.mi.us/technology/gotohelp.html
• Complete general Work Order Request Form- http://digital.k12.mi.us/technology/work_request.html
• After Form is complete contact Help Desk at 269-659-1512 for Priority Level 1-3 issues.

 Priority Level:

• Level 1: Emergency- current situation is effecting large groups or prohibits instruction from taking place or students can not complete lessons due to a failure in technology (network is down, computer lab without power, or virus alerts)
• Level 2: High Priority – current situation is preventing efficient operation of the classroom/office and alternatives are not available or inconvenient. (Can not log in using different machine.)
• Level 3: Normal Priority – current situation effects are isolated to only one or a few people and some type of alternative is available. (e-mail down, machine locked up)
• Level 4: Low Priority-no loss in work time for students or staff.

First Name:_______________________ Last Name:_______________________

Telephone Number: ____________ Building : __________ Room: ______

Computer:

Desktop Notebook MAC Other _________________

Identification number- property tag (if available): ____________________

Type of Problem (check all applicable problems):

• Network Connectivity
• Internet/Email
• Printer or peripheral: _______________ Id #(if available): ____________
• Software name: _________________ Version: _______ (see Help- About)

Problem description (be as detailed as possible):

____________________________________________________

 Evaluation of Services Performed

Service: Excellent Good Adequate Poor Non-responsive Comments:______________________________________________